TIPS FOR CHOOSING AN NBN PLAN
The Australian Communications Consumer Action Network (ACCAN) lists the following tips for choosing an NBN plan:
• Check ISP quality
If there are lots of people in your house and you want to use more data intensive applications such as streaming high definition video, you will want to pick a high quality provider. Make sure you speak with the ISP about what they can confidently deliver and then do your homework on public forum sites like Whirlpool.
• Get enough data
Choose a plan that suits your data needs. Look at your previous monthly usage to help guide you in how much data you need.
• Compare cost
Typically avoid offers that split data into “peak and off-peak”. These plans may not offer good value. And make sure to balance large set-up costs against the monthly fee. Some telcos have no set-up costs and low monthly fees, so it pays to shop around.
• Added extras
Some plans throw in a few months free subscription to services like Stan and Netflix or zero rate any data you use on these applications. If you are on the NBN, your provider can supply you with a Voice over Internet Protocol (VoIP) service.
• Watch out
If you have medical and/or security alarms you should check with your service provider to see if all your services will continue to work.
“There’s a whole different issue going on with what I’ll call a price war,” Mr Morrow said.
Because there are so many home internet providers, retailers are racing for market share on price but “no one’s talking about quality.”
“You’ve got this land grab mentality that’s producing a price war,” which is overshadowing concerns about quality and adding to the mismanagement of expectations, he said.
The NBN boss also took a shot at tech-obsessed critics who continue to lament the multi-technology strategy backed by the Coalition government in favour of a full fibre rollout.
Most notably in recent weeks, Emeritus professor at Melbourne University Rod Tucker who was an early consultant on the project under Labor has continued to promote full fibre, pointing to countries like New Zealand as an example of better practice.
“For crying out loud, if they can do it better than what we’re doing, we’ll copy what they’re doing,” Mr Morrow said.
“It’s just such a ridiculous comparison, when you start peeling back the layers of the onion that I’m not sure academics would understand.
“We’ve got some very smart engineers and finance people working on this that don’t have ulterior motives,” he said. “No one should think for a moment that if there’s a better way of doing something then we’re not gonna do it.”